This website is run by Mr Bongo Worldwide LTD

SHIPPING INFORMATION

• All orders are shipped within 24 hours of the order being placed
• Insured delivery is mandatory on all vinyl orders over £10 being shipped outside the UK
• All signed-for, insured and express orders require a signature upon receipt
• We are unable to redirect orders once items have been dispatched
• If you are making a large order we might be able to find a cheaper way to send it to you, so please call us on +44 (0) 1273 600546 before placing it

International duties & UK VAT

If you are an international customer, your package may be subject to duties when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ significantly from country to country and are a matter between you and your government that you are responsible for.  Since you are a citizen of your country, and are importing the goods yourself. Further information on this matter may be attained from your local customs office.

You should also be aware that some local customs offices may charge a "handling fee" in addition to the duties. Any postage price you pay to Mr Bongo covers the full cost of shipping the goods to you.

We cannot list the shipment as a "gift" on the customs form (even if you are giving the goods to someone as a 'gift') - we are a commercial operation and you have paid us for the products.

All prices include UK VAT at the current rate.  A VAT receipt is available upon request from customercare@mrbongo.com - please include your order number.

FAQ's

How secure is your website?

In short - very secure.  All credit/debit card transactions on this site are processed using SecureTrading, a secure online payment gateway that encrypts your card details in a secure host environment. We do not store credit/debit card details on our systems.  We also use Secure Socket Layer (SSL) technology to further increase the levels of security.

Which forms of payment do you accept?

We accept most major credit and debit cards (Visa, Delta, Maestro, Mastercard, Solo, and British issued Electron cards). We also accept payments via Paypal.

Payment by Cheque or bank transfer is also an option - please email customercare@mrbongo.com or call +44 (0) 1273 600546 for information.

We also take wholesale orders.  Again, please email customercare@mrbongo.com or call +44 (0) 1273 600546 for information and pricing.

Why was my card declined??

If your credit card has been declined it could be for any number of reasons... or you may have entered the information incorrectly.  Please note that it is your bank or card issuer that has declined the transaction - not us - so please contact them for information.


I want to cancel or amend my order - how do I do it?

Please email customercare@mrbongo.com or call +44 (0) 1273 600546.  Our offices are open 9-5 Monday-Friday.  If you have already received your items they must be returned unused, in their original condition.  We will refund the full value of items ordered minus our initial shipping costs, within 14 days.


I have received my order and it is damaged/faulty, what can I do?

If you receive a damaged or faulty item from us please contact us first by email at customercare@mrbongo.com and we will provide you with returns information.


My order also includes a pre-order item - will you send it?

Unless you email us with specific instructions to wait for pre-order items to come into stock before we ship your order then we will ship the items that are available now, followed by the pre-order items as they become available.  Pre-order shipment dates are often subject to changes due to manufacturing and delivery to us.


I have placed an order and haven't received an email confirmation, has the order been successfully placed?

Once you receive an order number on your confirmation screen you know that we have received your order without any issue. We send out an automatic confirmation email confirming this and another when payment has been successful received and the good have been shipped.


Im having problems downloading the music I've purchased - what shall I do?

Log out of your account, restart your browser, log back in and retry.  If problems persist email customercare@mrbongo.com or alternatively call +44 (0) 1273 600546.  Our offices are open 9-5 Monday-Friday.  We check emails outside of office hours and will respond to your request as quickly as we can - please do not send emails multiple times unless you experience relevant issues.

Slow download speeds are almost always be caused by local or network issues:

• If you are using a dial-up connection, for instance, you can expect even just a couple of tracks to take quite a while to download.
• For broadband users, there are all sorts of things that can clog up your connection. If there are any network issues anywhere between your ISP and our servers it will slow the download speed down.
• These are most commonly temporary issues that get resolved after a short while so our best advice is just to try again a bit later.

The website looks strange on my browser - whats going on?

For best results we recommend that you use Firefox 5.0 or Google Chrome or higher.


When will I get my order?

All orders are shipped within 24 hours of receipt of full payment.  Full postage information is here.

Which format are your music downloads?

All digital downloads are MP3s encoded at the highest possible bitrate of 320kbps.  They will work on all devices and are DRM free.  Please note that due to licensing restirctions some releases/tracks are only available in certain territories.